We have taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website.
1. The Contract Between Us
On receipt of your order, we will send you an "Order Acknowledgment" by email. The Order Acknowledgment does NOT constitute an acceptance of your order.
Your order will be accepted only when we receive payment of the whole of the price of the goods that you order, after which we will arrange the dispatch of the goods to you. Our acceptance of your order brings into existence a legally binding contract between us.
In submitting your order and payment, you warrant that you are 18 years of age or older and authorised to use the selected payment method.
2. Price
The prices payable for the goods that you order are as set out in our website but may be changed at any time
The price is inclusive of VAT, but does not include storage or redelivery costs which may be charged to you in addition
3. Right To Cancel
You cannot cancel your contract if the goods that you have ordered are perishable or where the goods are affected by matters of hygiene. For avoidance of doubt we consider that coffee, tea, hot chocolate and sugar products are perishable and that for health and safety reasons an order cannot be cancelled once the product packaging has been opened. However, please refer to our Returns Policy which is not affected by your statutory right to cancel.
Save where clause 3.1 applies, you may cancel your contract with us for the goods you order at any time up to the end of the 7th working day from the date you receive the ordered goods. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.
To cancel your contract you must notify us in writing.
Where your right to cancel applies, if you cancel your contract but we have already processed the goods for delivery or you have already received the goods then you must send the unopened goods back to our contact address at your own cost and risk as soon as possible and in any event within 30 days of your order.
Once we have your written notification that you are cancelling your contract, the price paid to us for those goods will be re-credited to your account as soon as possible and in any event within 30 days of the date on which you submit your order to us ("the Order Date") PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of return, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
4. Cancellation by Us
We reserve the right to cancel the contract between us if:
- we have insufficient stock to deliver the goods you have ordered;
- we do not deliver to your area; or
- one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
If we do cancel your contract we will notify you and we will re-credit to your account any sum deducted by us as soon as possible but in any event within 30 days of the Order Date. We will not be obliged to offer any additional compensation for disappointment suffered.
5. Delivery of Goods to You
We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order.
Goods will normally be dispatched within 3 working days (Monday to Friday excluding Bank holidays) from our acceptance of your order. A signature may be required for the goods.
You will become the owner of the goods you have ordered when they have been dispatched to you. Once goods have been dispatched to you they will be held at your own risk (even though you may still be entitled to cancel the contract under clause 3.2) and we will not be liable for their loss, deterioration or destruction.